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Results · First four cohorts
What actually changed for 96 learners
These figures come from our own surveys, taken in class and one week after. They are averages for the people who answered. They are not a rating, a ranking, or a promise that you will match them. The same page records what we changed in the teaching after we looked at the first two groups.
4
cohorts
96
learners
92%
completion
81%
used it alone after
Completion here means attended all four lessons, counted from the register.
How we measure
On the first lesson and again on the last, we hand out a short paper sheet. It asks people to rate their confidence using an assistant, from one to five, and to tick whether they have sent a message to one on their own in the past month. We mark attendance on a register for each of the four live hours. One week after the last lesson we send a short email survey: did you open an assistant without us, and do you want a seat on a later course. Names are not published. We do not chase people who skip the week-after email. Percentages from that email use the number of replies as the base. The attendance figure uses all 96. Confidence uses the people who filled both the first-lesson sheet and the last-lesson sheet. Where a person left a box blank we did not guess a number for them. That is the whole method: our own post-course surveys.
The four figures, one by one
Attended all four lessons. Eighty-eight of the 96 seats on the register were present for every live hour. The remaining eight missed one week; six of those eight used the free repeat in the following cohort.
92%
Used an assistant on their own in the week after the course. Seventy-four people answered the follow-up email. Sixty of those 74 said they had opened the tool at least once without us on the call.
81%
Asked us to hold a seat on a second course. This is counted from replies to the same follow-up, plus the people who wrote to us in that week without waiting for the email.
7 in 10
Average self-rated confidence, out of five. First-lesson mean 2.4. Last-lesson mean 4.1. Eighty-one people completed both sheets. The rest are not in this average.
2.4 → 4.1
What we changed after looking at the sheets
The first two cohorts told us, in writing, where the month was leaking time. We altered the programme before cohorts three and four. The later groups are in the same 96, so the averages mix both versions. We keep it that way on purpose. This page is a record of the work so far, including both versions of the month.
Week one was losing the first quarter of the hour to cameras, echo, and type that was too small. We added a 20-minute settling call before the course starts. Attendance on that call is optional; most people take it.
Settling call
PDFs on a phone were being pinched and lost. From cohort three we print the notes in large type and post them to a Singapore address so the paper is on the table during week two.
Posted notes
Questions piled up in the chat while the person teaching was still on the last step. Every class now has two people on the call: the one teaching and a helper watching the chat.
Helper
Week two was moving on before people had saved a chat and found it again. We cut one demonstration and spend that time on saving, naming, and reopening the same thread.
Week 2 pace
What these figures are not
They are not a guarantee that you will attend every lesson, use an assistant the next week, or move from 2.4 to 4.1 on a five-point sheet. They are not a star rating. They are not a comparison with another school. They do not include people who enquired and never joined. They do not include workshops or one-to-one hours, which we count separately and have not yet published because the samples are small. We do not put names, portraits, or quoted praise on this site. If a number cannot be traced to the register or to a dated survey, it does not belong here.
Who is in the 96
All 96 held a seat on a four-week course in Singapore time. All gave an age of 55 or over on the opening form. About two thirds described themselves as retired or mostly retired. The rest still work some days, or look after family, or both. Courses one to four of the list are the ones these cohorts took; Helping the Family and Voice, Dictation and Big Text opened later and are not inside this 96. We will add them to this page when two cohorts of each have finished and the same sheets have been collected. Until then we would rather leave a gap than mix unlike groups.
If you want the next intake
New groups start on the first Tuesday of each month. We confirm the date by email. If you want to see the method in the room before you care about a percentage, read how a course runs. If you already know the course, write to us and we will hold a seat or a subsidised seat.